These conditions of sale are applicable exclusively with reference to purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no.206/05 amended by Legislative Decree no.21/14 and Legislative Decree no. 70/03) by the company “Paoloni Ceramiche 2.0 S.r.l.s.” :

Headquarters: Via Nomentana 958, 00137, RM, Rome, IT.

VAT No: EN 13280341002


  1. By browsing and transmitting a purchase order on, the user accepts the conditions and data protection policy adopted by the site stated therein.
  2. The user is required before accessing the products provided by the site, to read these general conditions of sale, which are understood to be generally and unedited and unequivocally accepted at the time of purchase.


These general conditions of sale govern the offer, submission and acceptance of purchase orders of products on and do not govern, however, the provision of services or sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.


In order to conclude the purchase contract, it will be necessary to complete the form electronically and submit it following the relevant instructions.

It contains a cross-reference to the general terms and conditions of sale, pictures of each product and its price, the means of payment that can be used, the mode of delivery of the purchased products and their shipping and delivery costs, a cross-reference to the conditions for exercising the right of withdrawal; how and when to return purchased products.

Before concluding the contract, you will be asked to confirm that you have read the general conditions of sale including the information on the right of withdrawal and the processing of personal data.

The contract is concluded when the seller receives the form completed by the user, after checking that the data contained therein are correct.

The buyer will be obligated to pay the price from the moment the online order submission process is completed. This will be done by clicking on the “place order” button at the end of the wizard.

When the contract is concluded, the seller takes over the order for fulfillment.


In completing the registration process, you agree to follow the directions on the site and to provide your personal information correctly and truthfully.

Once registration is completed, the user will receive a confirmation email in the email he or she provided. Confirmation should be communicated within 48 hours at the latest. After this period, in the absence of confirmation, will be released from any commitment to the user.

In any case, the confirmation exempts from any liability regarding the data provided by the user. The user agrees to promptly inform of any changes in their data at all times communicated.

If then the user communicates inaccurate or incomplete data, or even in the event that there is a dispute by the parties concerned about payments made, will have the right not to activate or to suspend the service until the relevant failures are remedied.

At the time of the first request for activation of a profile by the user, assigned the same user name and a password. The latter recognizes that these identifiers constitute the system for validating the user’s access to services and the only system suitable for identifying the user that the acts performed by means of such access will be attributed to him or her and will be binding on him or her.

You agree to maintain the secrecy of your login information and to guard it with due care and diligence and not to give it away, even temporarily, to third parties.


Product availability refers to actual availability at the time the buyer places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of several users on the site, products may be sold to other customers before the order is confirmed.

Products marked “available to order,” are intended to be hypothetically available at the manufacturing company. Delivery times, which are indicative only, are given on the product page. Any delays are not the fault of

Even after the order confirmation e-mail is sent, there may be cases of partial or total unavailability of goods. In this eventuality, you will be promptly notified by email and may choose to receive the product as soon as it becomes available, to exchange the product, or to receive a full refund of the paid for unavailable product. The description and images of the Products on the website, including the documents included in the “Technical Data Sheet” and “Additional Information” section on the product page, are for information only and are not contractual in nature.


The price of the products will be as stated from time to time on the site, except where there is an obvious error.

In case of an error will notify the buyer as soon as possible allowing the confirmation of the order to the correct amount or cancellation. In any case, there will be no obligation for to supply what is sold at the lower price erroneously indicated.

Site prices include VAT (IT 22%) and do not include shipping costs, except where specified. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent. Prices and promotions of products in the online sale ( and other digital channels) may differ from those on sale in the physical location (showroom). Offers/promotions may be subject to availability and, unless otherwise specified, only on products in stock.

Once the desired products are selected, they will be added to the shopping cart. It will be sufficient to follow the purchase instructions, entering or verifying the required information at each step of the process. Order details may be changed before payment is made.

Payment can be made by: Payment card (credit, debit or prepaid) or by bank transfer.

7. DELIVERY ships throughout the EU. delivers only to the user’s home, provided at the time of purchase.

Delivery is generally made within the timeframe indicated on the product page, or in any case, within the maximum timeframe of thirty days from the date of confirmation for products available on site.

If the customer is not available to pick up the delivery, the order will be sent to the courier depot. In such an event, a notice will specify the location of the order and how a new delivery can be arranged.

If you are unable to be at the delivery location at the agreed upon time, please contact us again to arrange a new delivery date

If delivery cannot take place for reasons beyond our control after thirty days from the date the order is available for delivery, we will assume that we intend to terminate the contract.

As a result of termination the amounts will be returned, excluding delivery costs , including any additional costs. II transportation resulting from the termination of the contract may have additional costs that will be borne by the buyer.

Shipping charges, except where otherwise specified, are the responsibility of the purchaser and are explicitly highlighted at the time the order is placed. Post-purchase delivery surcharges apply for shipping on pallets bound for Venice Lagoon, smaller islands and inconvenient locations (contact a consultant to request shipping rate).
Deliveries are made to the address indicated by the Customer during the purchase process stored in the Purchase Order. The Customer is responsible for the address provided. No responsibility will be attributable to, for errors in shipment or wrong delivery of products due to inaccuracies or incompleteness in the compilation by the Customer of the purchase order.

Delivery times are shown on the Site in the form of days, taking into account the time it takes to produce the product and the time it takes to ship the goods. The Site calculates delivery times based on the average delivery time for the particular product and assuming payment for the order is made by Payment Card (the fastest form of credit). Deliveries are made by the forwarding agent deemed most suitable by type of goods and shipping area.

In case of payment by Bank Transfer, Paoloni Ceramiche will take charge of the order only after verification that the payment has been credited. Therefore, the delivery time indicated in the Order Summary email will have to be added to the credit waiting time.

The Customer acknowledges and agrees that a purchase order that includes multiple products with different shipping times between them will result in the initiation of procedures with a single shipment. Customers are encouraged to always check the expected shipping and delivery times for different products.

In the event of defects immediately noticeable upon delivery, such as the number of packages not corresponding to the order or the non-integrity of the packaging (such as signs of tampering, dents and/or holes on the packaging, even slight), the Customer (or the person in charge of collecting the goods) is required to make an immediate report in writing to the Carrier (collection with reservation/specific reservation of damage) and to contact Paoloni Ceramiche through the platform within 3 (three) working days from the date of delivery. In the case of fragile goods (sanitary ware, boxes, showers, ceramics, bathroom furniture and/or mirrors) always sign the delivery receipt subject to control. The absence of the signature, if there is damage to the packaging, could affect insurance reimbursement. The Customer is then required to inspect the received goods no later than 48 hours after receipt of the goods.

Any delays in deliveries of less than 30 (thirty) days shall not entitle the customer to refuse to accept delivery of the products or to claim compensation or indemnity of any kind. In the event that it is not possible to communicate a reliable delivery date to the Customer, it will be Paoloni Ceramiche’s right to propose to the Customer the cancellation of the order, at no additional cost and with immediate reimbursement through the means of payment chosen by the Customer at the time of the order.


Risks related to the products will pass to the buyer from the time of delivery. Ownership of the products shall be deemed to have accrued upon receipt of full payment of all amounts due in connection therewith, including shipping charges, or upon delivery, should this occur at a later date.


Manufacturers are always solely and directly responsible for defects or deviations in production and Warranty obligations under the Law. The warranty on the product will be exercised in the manner and time prescribed by law directly by the Manufacturer.

Under the “Legal Warranty”, the Manufacturer is responsible for conformity defects that become apparent within 2 (two) years from the Delivery of the Product.

The legal warranty requires the Consumer, under penalty of forfeiture, to report to the Producer any conformity defect found in the purchased product within 2 (two) months of its discovery (Art. 132, Consumer Code). Following such a complaint, the Consumer shall have the right to request repair or replacement of the Product, without prejudice to any other rights provided by law in favor of the Consumer.

Products that have been repaired, modified, or in any way altered by the user are excluded from the Legal Warranty. Also excluded from the scope of application of the Legal Warranty are any failures or malfunctions or other defects caused by accidental events or by the user’s responsibility or by use of the product not in accordance with its intended use and/or with what is provided in the technical documentation attached to the product, if any, or in the instructions for use relating to it.

To exercise the warranty against the manufacturer, the Customer can contact Paoloni Ceramiche’s Customer Service Department by writing to, which will be available to offer any useful information to exercise their rights.

The Professional Client, as defined in Art. 3 of the Consumer Code, has the right to make use of the Legal Warranty provided in the Civil Code. The Legal warranty in this case is valid for the maximum term of 12 (twelve) months from the Delivery of the Product and requires, under penalty of forfeiture, the communication to the Seller of any defect found in the purchased product within 8 (eight) days of discovery.

Tiles and ceramic products may have immediately noticeable production defects, so it is requested to check the material before laying/installation, according to the law, no claims for already laid/installed material will be accepted.

In order to take advantage of the Warranty, it is recommended to keep the purchase document.

You will find the request form in the “support” section of the site.


The right of withdrawal applies to natural persons i.e. consumers (individuals who purchase goods for purposes unrelated to their professional, commercial or business activity). Therefore, purchases made by professionals and businesses are considered excluded from the right of withdrawal.

If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he/she shall be entitled to the rights set forth in Article 52 et seq. of the Consumer Code, as amended by Legislative Decree of 21/02/2014 no. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter referred to as the “Right of Withdrawal”) for any reason whatsoever, without cause and without penalty.

The Withdrawal may relate to all (Total Withdrawal) or only part (Partial Withdrawal) of the purchased Goods. Return costs are the responsibility of the customer, except in cases where the order is affected by errors.

In order to exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his delegate acquires physical possession of the purchased products by signing for them. The Customer may use a simple communication (email) or the withdrawal form on the Site.

The means and addresses to which the notice of withdrawal should be sent by paper mail are:
Registered mail A/R: Paoloni Ceramiche 2.0 S.r.l.s. , via Nomentana, 958 – 00137 Rome, Italy.
Fax: +39 06 8200 4222.

Pursuant to Article 59 of Legislative Decree 06/09/2005 no. 206 (Consumer Code), the right of withdrawal does not apply to goods that are made to measure (custom bathroom furniture, custom cubicles and shower trays…), customized (colored washbasins, custom drilled…) or that due to their structure, cannot be returned, are likely to deteriorate rapidly or may be damaged. In the event that the product for sale falls into one of the cases referred to in Art. 59 described above, the Site will display that indication with the phrase “Return not available on this product.” Customers are urged to always check for the presence of such wording.

Following the correct exercise of the Right of Withdrawal, the Customer will receive on the e-mail address declared during registration all the instructions for returning the Products.

Pursuant to Art. 57 of the Consumer Code the return (return shipping costs to be borne by the Customer) of the Products to the Seller, shall be made without undue delay, and in any case no later than 14 (fourteen) days from the date on which the Consumer communicated his or her decision to wish to withdraw. The date of receipt of the notice of withdrawal by the Seller and the date of acceptance of the Product by the post office or the date on which the goods are picked up by a shipper will be decisive.

If the Customer has exercised the right of Withdrawal in accordance with the provisions of these conditions, the Seller, in accordance with Art. 56, paragraph 1 of the Consumer Code, will fully refund the amounts paid by the Customer at the time of purchase, including the initial shipping costs. The repayment of the sums will be made through the same instrument adopted by the Customer at the stage of payment, without undue delay and in any case within 14 (fourteen) days from the day on which it is informed of the consumer’s decision to withdraw from the contract pursuant to Article 54. The Seller will withhold the refund until it has received and verified the goods.

Returned goods must be returned in resalable condition, in their original packaging and accompanied by any accessories. Returns are not accepted for installed products. Pursuant to the Consumer Code, the Customer is responsible for the decrease in the value of the products resulting from handling the products other than what is necessary to establish the nature, characteristics and verification of the functioning of the goods. In such a case, the Seller reserves the right to ask the user for a refund of the decrease in value found. Therefore, if although there is no legal provision for a form of insurance on the return of goods due to the exercise of the Right of Withdrawal, the Customer is encouraged to adopt it.

In the event that goods, due to their weight and volume, cannot be returned by mail, the following are the estimated maximum return costs by product type:

– Bulky products (e.g., shower stall, ceramics): €400
– Non-bulky products, up to a maximum of 30 kg: 50€

In case of return for products purchased with Tax Deductions and payment by “talking bank transfer” will not refund the withholding made by the Bank.


Paoloni Ceramiche 2.0 S.r.l.s., with registered office in Rome (Italy), in Via Nomentana 958, 00137, P.IVA IT13280341002, is the owner of the processing of personal data of users collected through the sites owned and managed by it such as and The address for exercising the rights provided by the GDPR EU 2016/679 is Paoloni Ceramiche 2.0 S..r.l.s. to be sure that the personal data of its users is secure, it gives instructions on privacy and security to employees and verifies that these instructions are strictly applied within the company.

For more information on privacy visit the following link

Terms and conditions in pdf file: click here.